No refunds or returns on software, passkeys, and items of hygienic nature. No equipment refunds after 30 days of the purchase. 20% restocking fee policy is in effect for device returns accompanied by an RGA number and written approval prior to 30 days of original shipping date only. No refunds for used devices. Clients who purchased through a Reseller company must follow Resellers Return Policy only. Past due invoices/warranty returns will be charged interest: 30-60 days late – 5% per annum; 61 days and over – 10% per annum of total invoice amount.