The attached articles help to solve com port problems. The most important thing is to figure out what the problem is and solve it, not just "try everything".  Unless you ensure that the COM port is installed in Windows, and know the COM port number to set, you can waste a lot of...

When you get an MFC or other error, or nothing at all after pressing Run the Next Session, it could be a number of things.   One possible fix is: Open 2.5SE and run the Demo 1 folder  for a minute or so, then close 2.5SE and run 3.0. you shouldn't see the error any...

IF this happens, do the following: Before you hit "GO", move the training screen a bit by grabbing the title bar with the mouse, holding down the left mouse button, and slide so the screen moves a little bit. Then, it will not disappear when you press GO. This is due to a bug in...

We rarely see static damage problems these days, due to the quality of the equipment.  We have seen some static damage in the older 2E devices, almost none in the newer 2EW devices, and no documented cases of static damage in any Atlantis devices.  While static electricity may be present...

We have gotten some reports of the system "just stopping" or "stalling" in some cases.  It is always possible that this is a battery problem, so we have put some more diagnostics into the new software.   We have discovered a case (on one of our OLD PC's)...

Noel and others, Some users are seeing intermittent PC Comm Errors with BrainMaster, or sync errors with BioExplorer.  These occur even with older 2.5SE software that has been field proven for a long time. We have found a likely cause of this problem, and a fix for it. ...

We have found a "false positive" virus detection in some PC's.  It may occur if: IF you have an older 2.5-based installation with 2006 updates. and IF you have the AGV virus detection software and IF you update to the AGV 2008 virus definitions,   It may say there is...

Make sure you have at least 250 Mbytes (0.25 Gbytes) on your disk. Make sure the space is on  Local Disk C: You must have a Local Disk C: to install the software to.